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FREQUENTLY ASKED QUESTIONS

RESERVATION
1. What advance is recommendable for making an apartment reservation?
2. ¿How can I book with HOLADAYS BARCELONA?
3. If once the reservation has been made, I encounter an unforeseen problem, is it possible for me to modify the reservation?
4. Once the reservation has been made: can I cancel it?
5. We have children under 2: Must we take the cradle, the pushchair and the toys?
6. We are a group of more than 8 people: How can we find the right accommodation?
7. We have mobility difficulties: Do you have an apartment with access for handicapped people?
8. I cannot complete the online reservation due to my age: What should I do to make a reservation?
9. How do I look for an offer by its reference?
10. How do I contact the lessor?
11. I do not speak the local language: How do I talk to the owner?
12. What is the official currency in Barcelona?
CONFIRMATION
1. When do we receive the confirmation of HOLADAYS BARCELONA?
2. How will we receive the confirmation of HOLADAYS BARCELONA?
3. Once the reservation is confirmed, do we have to contact the owner?
4. Are we compelled to tell the owner about any delay in our journey?
ARRIVAL
1. What distance is there from Barcelona airport to the apartment?
2. How can I get from Barcelona Airport to Barcelona city?
3. What distance is there from Girona airport to the apartment?
4. How can I get from Girona airport to Barcelona city?
5. Is there a taxi service that will take us directly to the address of the apartment booked? How much does it cost?
6. Is there any special transportation for people with physical handicaps?
7. We arrive by boat or cruiser to Barcelona: What distance is it from Barcelona?
8. What do we do to get the keys of the accommodation when we arrive in Barcelona?
9. We arrive at or leave the apartment at night (9 p.m. to 9 a.m.): Who will receive us to give us the contract and the keys to the apartment?
10. We get to Barcelona by car: Where do we park? What regulations are there for parking in Barcelona?
11. How much does private parking space cost? Is it easy to find?
12. We arrive very early. Where can we leave the luggage until it is time to go to the apartment?
MOBILITY
1. Do we need a car to get to know Barcelona?
2. Is there a Subway in Barcelona? How much does it cost?
3. Is there a tourist BUS in Barcelona so as to get to know the city?
4. Can we go by bicycle?
5. How do we get to the beach?
STAY
1. What must we ask the owner when we get to the apartment?
2. What is important to take into account regarding the neighbours’ community?
3. Is there a tourist information service in the city?
4. I need information on addresses and telephone numbers in Barcelona.
5. Is Barcelona a safe city?
6. I’ve lost the apartment keys: What must I do?
DEPARTURE
1. The departure is very early in the morning and we want a TAXI service for the airport.
2. How do we leave the apartment keys upon our departure?
3. Our departure is very late in the day but we must leave the apartment early: Where can we leave the luggage until the time of departure?


RESERVATION
1. What advance is recommendable for making an apartment reservation?

If you intend to travel to Barcelona during the low season -November to March- you can look for and book accommodation with 2-6 weeks’ advance. If you intend to travel to Barcelona during the high season, from April to October, it is recommendable to ensure your stay with an advance of between 5 to 12 months. It must be said that there is a greater variety of offers to choose from when an apartment is sought in advance.

2. ¿How can I book with HOLADAYS BARCELONA?

Through holadaysbarcelona.com, you can gain access to the variety of apartments certified by Holadays Barcelona. Upon gaining access to the detailed description of each apartment, one can also visualise its availability and book it online. Whenever you have some difficulty booking online, you can always contact us so that we can help you with your reservation.

3. If once the reservation has been made, I encounter an unforeseen problem, is it possible for me to modify the reservation?

a. You must give notification if there is an alteration to the number of persons contracted. This will always be limited by the maximum number of people permitted in the apartment. b. You can advance and delay the dates after confirming the availability of the apartment booked. c. The price can be modified in accordance with the change of conditions and with the rates of the offer corresponding to your reservation. d. For any modification you must contact us as son as possible.

4. Once the reservation has been made: can I cancel it?

For partial or total cancellations of a reservation, see the booking conditions.

5. We have children under 2: Must we take the cradle, the pushchair and the toys?

The certified apartments of HOLADAYS BARCELONA include many that have these facilities in their description. In the interests of your comfort, you can carry out a multicriteria search with this search criterion. Thus you will have a list of apartments that contain such articles.

6. We are a group of more than 8 people: How can we find the right accommodation?

You can send us your application via our Groups Special form. We will revise all of the possibilities in order to give you the best option.

7. We have mobility difficulties: Do you have an apartment with access for handicapped people?

Most of the buildings in Barcelona do not have a lift. If you or your companions have some mobility difficulty or are handicapped, it is highly necessary to carry out a multicriteria search with access to the handicapped or with a lift if necessary. Thus you will have a list of the apartments that have these facilities. You can likewise contact us of you need some specific information not included in our detailed description of the apartment desired.

8. I cannot complete the online reservation due to my age: What should I do to make a reservation?

Your parents or legal representatives can complete this reservation online without any problem whenever you want. Likewise, the owner may require a person of legal age to sign the leasing contract on his or her arrival. In the event of only minors coming, the owner will have to forward the leasing contract to a parent or legal representative of legal age so that the latter signs it.

9. How do I look for an offer by its reference?

If you retain the reference number, then all you need do is access the multicriteria search and use the reference number for the search.

10. How do I contact the lessor?

Once the reservation has been made, you will receive all the contact data of the owner along with the reservation confirmation.

11. I do not speak the local language: How do I talk to the owner?

The reservation confirmation will also include information of the languages spoken by the owner. The owners usually understand other languages in writing and likewise use online translators to aid their work. In any case, we find it advisable that you use clear, concise language to communicate yourselves and written communication will always be preferable to its spoken counterpart.

12. What is the official currency in Barcelona?

The legal currency is the dominant one in Europe, the Euro (Є). If you want to consult the conversion to other currencies, you can use an online converter: es.finance.yahoo.com

CONFIRMATION
1. When do we receive the confirmation of HOLADAYS BARCELONA?

Since the payment is carried out by credit card, the booking is definitive and the conformation immediate.

2. How will we receive the confirmation of HOLADAYS BARCELONA?

HOLADAYS BARCELONA automatically sends the reservation conditions by e-mail and by SMS to the e-mail address and the mobile telephone number supplied by the guest upon making the reservation.

3. Once the reservation is confirmed, do we have to contact the owner?

The owner is responsible for welcoming you, as well as giving you the keys and the contract; it is therefore necessary to contact him or her in order to confirm the details of your arrival: especially in those cases in which you have driven from a very long distance.

4. Are we compelled to tell the owner about any delay in our journey?

The owner will be waiting for you to receive you at the time agreed upon. Should there be any delay, this must be conveyed and a new arrival time must be agreed upon. The owner is not compelled in any event to indefinitely wait for the guests’ arrival beyond the time agreed upon. Should you arrive late and not find the owner, you will have to contact him and agree on a new time of arrival.

ARRIVAL
1. What distance is there from Barcelona airport to the apartment?

The distance from the airport to Barcelona is of 15 km. There may be between 0 and 5 additional km to the apartment depending on its location in the city.

2. How can I get from Barcelona Airport to Barcelona city?

· By AEROBUS from any Terminal A-B-C. Time 20’. Price: 3.60 €. Monday to Friday 5.30 p.m. to 11.15 p.m. every 12 mins. Saturdays, Sundays and holidays from 6.00 p.m. to 11.15 p.m. every 12 mins. · By TRAIN from a side of Terminal B. Time 30’. Price: 2.30 € +. From 6.13 p.m. to 11.40 pm. Frequency: every 30 mins. · By TAXI from any Terminal. Time 20’. Approx. price: Depending on distance and luggage 20-25 €. The vehicle must have a taximeter next to the driver, and it must be turned on at the beginning of the trip and turned off at its end. If the meter does not work, the passenger is only compelled to pay the minimum tariff or any other tariff agreed on beforehand with the driver. · By BUS 106 from outside Terminal B and C. Time 20’. 1.10 €+. Sole destination Barcelona – Plaza España. From 10.55 p.m. to 4h.11 a.m. Frequency: every 1’20’’ +if you come on your own, it works out much better to buy a single-trip ticket, but if you are with many people, it is better to ask for a ten-trip train, subway or bus ticket.

3. What distance is there from Girona airport to the apartment?

The distance from the airport to the centre of Barcelona is of 90 km.

4. How can I get from Girona airport to Barcelona city?

· By BUS from outside the airport. Time 1´10´´. 11 Є/one-way. 19 Є/return. Destination Barcelona Estación del Norte. Click here for more information and Barcelona Bus timetables. · By TAXI, the price is of approximately 120 Є. · By TRAIN: this is not recommended for it leaves from Girona city. Unless you want to pass by the city of Girona for visiting purposes, you will make a further turn and pay more for the route from the airport to Girona city.

5. Is there a taxi service that will take us directly to the address of the apartment booked? How much does it cost?

All TAXIS will take you to the destination except for those in pedestrian streets, in which case the driver will leave you at the closest point to the address that is accessible by car.

6. Is there any special transportation for people with physical handicaps?

Both the train from the airport to Barcelona and the bus have special spaces for wheelchairs and have adequate accesses. You can also count on a taxi line of adapted vehicles. TAXI AMIC. Tel.: (34) 93.420.8088. http://www.terra.es/personal/taxiamic/email.htm

7. We arrive by boat or cruiser to Barcelona: What distance is it from Barcelona?

Barcelona is by the sea and the port of Barcelona is right in the middle of the city of Barcelona. If you arrive in Barcelona in a cruiser, you will be on the edge of the old quarter of the city. The closest subway station is Drassanes (line 3 green).

8. What do we do to get the keys of the accommodation when we arrive in Barcelona?

Once you make your reservation, you will receive an online conformation with the indications for your arrival and the contact of the owner who will receive you. You will normally be welcomed in the apartment itself or in an office close to the apartment from where you will be taken to the address.

9. We arrive at or leave the apartment at night (9 p.m. to 9 a.m.): Who will receive us to give us the contract and the keys to the apartment?

The hour of arrival at the apartments can be any hour after 2 p.m. and the hour of departure can be any hour before 11 a.m.; except when another hour has been expressly agreed upon with the owner. When tenants arrive very late, after 9 p.m. or leave very early in the morning, it is the owner’s duty to open the door for them to enter or leave. The owner will be entitled to request from the guest an additional charge according with the offer information.

10. We get to Barcelona by car: Where do we park? What regulations are there for parking in Barcelona?

Presently, there are no longer any public spaces to park in Barcelona free of charge. All parking spaces have been regulated and are paid 2.25 Є/hour. Maximum time 1 – 2 hours.

11. How much does private parking space cost? Is it easy to find?

It is not easy to find private parking space unless the dimensions of the car are large. The prices are 2.50 Є/hour and from 19 to 25 Є/day.

12. We arrive very early. Where can we leave the luggage until it is time to go to the apartment?

You can leave your luggage in the lockers of the train stations “Barcelona - Pg de Gracia” and “Barcelona – Estación de Francia”. Both stations are in downtown Barcelona and very well communicated. It is always convenient to talk to the owner first, because if the apartment is vacant, he or she will be able to receive you before. The owner can sometimes receive the suitcases slightly before the time of arrival, while the apartment is being cleaned.

MOBILITY
1. Do we need a car to get to know Barcelona?

No. The historic city centre is almost impossible to get through by car. It is primarily a pedestrian area and it is worth walking to explore it and enjoy it to the full. If your intention is strictly that of moving from one place to another, we recommend using public transport.

2. Is there a Subway in Barcelona? How much does it cost?

Barcelona is a city with very good bus and Subway communications. For travelling within Barcelona, the cost of a single-trip ticket is of 1.20 euros. The cost of a T10 ticket (of 10 trips) is of 6.65 euros and the cost of a “Tdía” (an unlimited number of trips within a day) is of 5.00 euros.

3. Is there a tourist BUS in Barcelona so as to get to know the city?

There is indeed a tourist BUS in Barcelona where you can get on and off as many times as you please and thus get to know all the places of interest in Barcelona. The ticket is sold on the bus and the prices range from 11 euros to 22 euros depending on whether the ticket is for 1 or 2 days and on whether it is for an adult or a child.

4. Can we go by bicycle?

It is great fun and very easy to get to know Barcelona on a bicycle. If one decides to have a go at exploring Barcelona by bicycle, we recommend you to look at the map of the city’s bicycle route, as well as a list of the places where you can rent bicycles: http://www.bcn.es/bicicleta

5. How do we get to the beach?

Barcelona is by the Mediterranean Sea. Depending on the area of the city where you are, you can reach the beach on foot or you can use the public transport. The nearest Subway stops to the beach are, in the yellow line, “Barceloneta” and “Ciutadella i Vila Olímpica”.

STAY
1. What must we ask the owner when we get to the apartment?

· He must confirm the time of departure from the apartment. · He must also check that the key you are given works adequately, and that the electric appliances (washing machine, hair dryer, air conditioning, heating) are also in good working order. · It is important to ask about the municipal arrangements for rubbish disposal and recycling, as well as the location of the closest stores. · Some buildings are part of the city’s historic heritage and have special use regulations for their facade and interior.

2. What is important to take into account regarding the neighbours’ community?

Whenever you rent an apartment in this city, you have a unique opportunity to share with people from this city and see how they live from a short distance. You must not forget that your holidays will pass next to the day-to-day lives of all neighbours. Respect is the base of all happy cohabitation. Parties are not allowed and the noise level within the building must be controlled, especially between 8.00 p.m. and 9 p.m.

3. Is there a tourist information service in the city?

There are several tourist information offices that can be highly useful to you. The most important are: a. Barcelona Information Center. C/La Rambla 58. Ciutat Vella b. Pl Catalunya Information Centre. Pl Catalunya. Ciutat Vella c. Columbus Monument Cabin. Pl Portal de la Pau 1. Ciutat Vella d. Information Office. Av Reina María Cristina 1,2x16, Sants-Monjuïc e. Pl. Sagrada Familia Cabin. Pl Sagrada Familia 16xlb. Eixample f. Information Centre. Pg de Gràcia 107, Eixample g. Information Office Estación de Sants 0, Sants-Monjuïc

4. I need information on addresses and telephone numbers in Barcelona.

All apartments have a sign with the most important information one must have at hand, such as Police telephone numbers, Urgencies, Embassies, cancellation of cards, etc. If the information is not included in the sign, one can consult the city’s information telephone line: 010 or the telephone information line: 11818

5. Is Barcelona a safe city?

Barcelona is a safe city for tourists. It is not common for someone to physically harm someone else but as with other major European cities, Barcelona has pickpockets and thieves in its tourist areas. It is advisable to take care with your belongings when in the street.

6. I’ve lost the apartment keys: What must I do?

· You must immediately contact the owner. He or she will give you another copy as soon as possible for you to be able to gain access into the apartment. · For safety reasons, the lock will have to be replaced by another one. The owner can discount the cost of the key and of the lock from the guarantee deposit.

DEPARTURE
1. The departure is very early in the morning and we want a TAXI service for the airport.

There are taxis at all times in the main avenues in Barcelona. If you want to order a taxi from the address of the apartment, you can use the following telephone number: 933.033.033. For handicapped people there is: 93.420.8088

2. How do we leave the apartment keys upon our departure?

In accordance with the contract, you will have to leave them in the apartment if there is no guarantee deposit. If there is such a deposit, you will have to wait until the time agreed upon to return the keys and receive the payment of the deposit

3. Our departure is very late in the day but we must leave the apartment early: Where can we leave the luggage until the time of departure?

You can leave your luggage in the lockers of the train stations “Barcelona - Pg de Gracia” and “Barcelona – Estación de Francia”. Both stations are in downtown Barcelona and very well communicated. It is always convenient to talk things over with the owner because if the apartment is free in the afternoon, the owner might let you stay until the appropriate hour.